Frequently Asked Questions
What format are the templates?
Our template is created using Canva, which means you’ll receive an exclusive link to edit the template online. This allows you to easily customise your photobook using not only the stickers we provide but also additional options available on Canva's platform. You can save your progress as you go and make edits on both mobile & desktop, without the need for any fancy editing software or purchases.
Additionally, the file types downloadable via Canva are: PNG, JPG, PDF Standard, PDF Print, SVG, MP4 Video, GIF.
Do I need special software to edit the template?
No, you don’t need special software to edit the template. Our templates are created using Canva, which is an online platform that can be accessed through your web browser.
You can easily edit the template directly in Canva without the need for any additional software or purchases.
Canva also has a mobile app, so you can edit your template on the go using your smartphone or tablet.
How long does printing and shipping take?
For all orders, printing requires a 3-5 days lead time (inc. shipping). Please take note especially if you are ordering for a special event.
To expedite your order please reach out to our customer service team via email. Please note that additional charges may apply.
Standard
3-5 business days (production & shipping)
Premium Express
2-4 business days (production & shipping). Usually fulfilled by DHL or equivalent.
Super Rush
1-2 business days (production & shipping). Usually fulfilled by DHL Express or equivalent - allow extra time for remote and regional areas.
Can I buy just the digital template?
Yes, you can purchase the digital template without using our printing service. After buying, you'll receive an editable file via email to customise and use as you wish within 24 hours upon payment.
Printing is optional and can be ordered later if needed, simply contact our customer service team.
What are the printing options available?
We offer a range of premium photobook printing formats to suit your needs.
Available for Purchase on Our Website:
- A4 Hardcover – Our most popular option.
- A5 Softcover – Compact and beautifully printed.
Other Printing Options (Email Order Only):
To order, please email: studiobyyourstruly@gmail.com
- Softcover Portrait – 8.5" x 11" (38 pages) Price: $49.99
- Hardcover Portrait – 8.5" x 11" (40 pages) Price: $89.99
Note: Prices do not include shipping. We will provide a shipping quote upon order confirmation.
Is Self-Collection Available?
Not at the moment. However, customers can choose to expedite their orders for faster processing and delivery.
What happens if my printed product arrives damaged?
If your printed product arrives damaged, please contact us within 7 days of receiving the item via studiobyyourstruly@gmail.com.
Provide clear photos of the damage, and we will review the issue. If approved, we will issue a refund for the product price (excluding shipping costs).
Will tracking be provided for delivery?
Yes, tracking will be provided for all orders once your printed product has shipped.
You will receive an email with tracking details so you can monitor the progress of your delivery.